SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as in description
Produto perfeito e entregue muito antes do prazo. Vale a pena a compra.
끌고다닐수도있고 혼자도 움직이네요 너무좋습니다.
краб супер. дочь расхерачила его в первый же день. кстати краб по ламинату ездит сам на заводе!!! а по шершавой плитке еще лучше, как настоящий! спасибо!
Отличная игрушка!Дочка довольна!Правда, сначала не разобрались до конца. Краб,после его завода, лапками двигает только в глубокой воде, а по полу он ходит только за веревочку. Спасибо продавцу,объяснил! Рекомендую!
краб по гладкому полу еле ползет, а за веровочку бегает, по видео создавалась ощущение, что он сам по песку двигается, уже после добавили описание. но для ванны устраивает, красивый. за 300 руб. хорошо, дороже бы не купила.
El vendedor es muy amable y la comunicación es buena. Recomendado 100%.
Cute. fast delivery. Ordered on 1 and came to in on 17th.
Отличная игрушка. Дошла быстро. Спасибо. Рекомендую.
Se ha roto ensegida
Крабик просто чудо. Очень интересно идёт, ребенку и мне понравилось. сделано очень качественно
nice
According to the description. It's worth it
So cool factory toy! Good strong plastic, running crab is not very fast, but so funny))) with the store talked, adequate and responsive. Recommend!
Is beautiful!
All is well. Interesting toy. The spring is weak, as the crab walks little and only on a smooth and smooth surface. Track all route. The box was crumpled even though it was wrapped in a navel, but it seemed to come alive and not broken.
качество пластика отличное. безопастно для детей. игрушка работает. рекомендую.
Corresponds to the description. The crab is cute, the factory is behind, probably for water, because it does not walk, behind the rope goes perfectly, the child liked
Очень прикольная игрушка. Ребенок доволен. Всё, как на видео. Ходит, если тянуть за верёвку. На заводном механизме в воде шевелит ногами. И шевелит ногами, если на заводном механизме приподнять с твердой ровной поверхности. На ковре не получится. Рекомендую игрушку и продавца
Zamówiłam 23.06.2020 Shipping 21.07.2020 Crab is super!
Toy compatible with description, cool thank you
Super. Children satisified. Fast shipping. Quality OK
jest wspaniały! Bardzo szybko chodzi i super pływa! polecam z całego ❤❤❤ szybka dostawa !