SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My daughter loved it. She has quite the collection and she was very pleased with this seal!
AMAZING
The seal is gorgeous, the quality is good
Super soft and comfy
Fun Item and pretty much as pictures just not overloaded with filler so it will wrinkle etc
This Seal is beautiful! It is comfortable to hug & to touch and well made. 10/10, recommend <3 Love it!
got my seal plush fairly quickly, and its very squishy
This chubby blob seal pillow is sooooo cute and very soft touch. As good as the pictures！Wanna order a bigger one！
It’s very cute. Really soft and looks just like the picture! Also the shipping to The Netherlands was really fast!
This chubby seal pillow is sooooo cute and I love it so much！ It is so soft and wanna hug it everyday！
came quickly to uk. SO CUTE!!! LOVE HIM! also came in a pink package which was cool!
Very cute comrade!
Great Seal! Very funny! Executed very high quality, pleasant material, just super!
Best thing ever. Took a few days to fully inflate, but the pictures are great to size. He’s adorable and his name is Felipe. :) highly suggest!
A perfect squishy boy. Shipped as a burrito, but fluffed up within a day.
I got this for my son's first birthday, and it is perfect!
Very cute, my son and I love it.:))
It's super pretty! Really love the material with it is made, super soft.
My daughter loves it. So soft and the animals are all cute. It came on time and had no problem.
I got mine just in time for my birthday. I love it. Totally recommend. I took de 60 cm one and its very big and soft.
fluffed up perfectly in the dryer, what i expected- good product
Very soft, high quality, no threads, no smell. Fluffy and Squishy.
The plush toy is really cute! The 60 centimeter variant is probably the best! Super fluffy super cute!
Awesome and cute. And it’s extremely soft. My sister will definitely love this as a gift.
Worth every penny. The seal is so cute and squishy. It is one of those "mochi" feeling plush toys. I bought this as a present and will definitely order more from this store. Arrived in a cute pink package too! 10/10!