Note:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It’s cute just tiny
Funny game, you need to sit strictly in the scheme. Glass balls and one unnoticed chips, little glass beads formed.
Good quality. Powerful Magnet
The designer was delivered in 3 weeks to the south of italy, packed well, but the box was wrinkled from above, it is necessary to give in the form of collecting with the niece-i will add a review, like a kind of product corresponds to the description, thank you store, i recommend
Arrived fast. All perfect. My daughter loved.
It's super cool! We haven't opened it yet why it's for a gift but I arrive in perfect condition.
The box came very squished but the quality of the toy is great. Instructions easy to follow to build what is shown in the picture. Very good quality if only the box looked better it would be great, but 5 star because of quality.
Very cool kids loved
The balls are small, but still very fun
Took to come Bad arrived well. Very good my son liked.
Great set of marble maze track for my kids. Thank you.
Very fast delivery
Interesting to collect and quite difficult.
Packing is very wrinkled, it is better not to order a gift ((((delivery within a month. The designer is intact. The balls are very small. I think the child will like it!
Happy with my bought my son is very happy
The goods are satisfied. The son is very pleased. The only upset that was ordered for the new year, and the parcel came only for Christmas...
Everything came whole
Arrived very fast, 16 days in Brazil. Suffered minor dents in shipping, only the outer box, toy is perfect. Recommend. My son will love.
Kids love it
My 5 years loved the toy!! Rode together and is having fun. Good quality ordered in box and no broken item. Thank you!
Amazing as was fast!!! Super recommend!!
Thank you very much, all complete equipment. The child is happy, I really liked the toy.
Fast shipping, well packed
A+++++++++++++
Toy according to the pictures!!! The wife (will use to work)