SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good store
Great, my baby talks to him often. Received quickly, and very well packaged!
what a cute little elephant, so pleased thank you
Excellent.
ok and thanks for the gift !
Pretty long czekałam but Misio charming
Amazing. Fast Shipping. Thank you very much to the store
Take about 30 Days, due to Covid-19. The package last about 2 week in destination contry before delivered to customer.
Great product recommended
Amazing just as described, perfect item.
I am totally in love with this cute Elephant
It was a great gift for two young children, who loved them right out of the package.
What a sweet toy! My daughter became really interested in it at 6 months. It is durable and fun!
Love love love this elephant! My baby loves it. It’s so soft and it a perfect gift.
My grandbaby loves this toy! She didn’t know what to think at first but now picks this first to play with when she comes over. She had the buttons figured out at 10 months old and carries it everywhere.
Very cute! Worth it to buy. My baby loves it.
This plush toy is adorable, super soft, just the right size for little hands, clear words, and music, the flapping ears playing peek a boo make you smile, would buy again!
Wonderful toy for babies/toddlers. My neice loved it from the very start. The sound/voice is loud and clear. Perfect gift for the holidays!
It was gifted to my almost 4-month-old son for Christmas this year. The voice of the elephant is very sweet and not annoying like some toys. It is a loud volume and piques the baby’s interest. The ears cover the eyes and pass for a second before opening up. I like that it has buttons on the feet for singing or playing. It is crazy soft. So soft I almost dropped it a couple of times lol.
Gift for 1 yr old granddaughter. She absolutely loves playing with this elephant! very soft and easy to push buttons on the feet. Makes her giggle!
Honestly, when I saw that my sister bought a singing and talking toy for my daughter I squirmed... who wants another obnoxious toy. This guy isn't at all! He is super cute, so soft, and she loves him. Even my husband isn't annoyed! Win-win for everyone! I'll definitely buy one for a baby gift in the future.
My wife fell in love with this and we bought it for our first Great-Grand Child. When she gets a little older, she will Love It...
My daughter received this as a gift and let me tell you, it is THE cutest singing stuffed animal i have ever seen! It's such great quality, so so soft and well made and the voice is super cute. (Not creepy like some!!) The elephant's ears move to the music and play peek-a-boo with baby. It's held up great so far even with my 1.5-year-old pulling on the ears and pushing the buttons a hundred times a day! We show this off to everyone! I think it will become my go-to baby gift for friends now, and would definitely purchase another one if anything were to happen to ours. I am shocked at the price, something this great of quality and cuteness would generally be upwards of $35-40, so at this price is the perfect buy!!
My daughter received this as a gift, and it is so cute, plush, and soft. I had already purchased the book “If Animals Kissed Goodnight” separately, so now she has the set. I will definitely consider purchasing one of these as a gift in the future! As a side note, the gift fits perfectly with the elephant theme of the shower invitations, favors, and decorations.
I bought this toy for a granddaughter's first birthday. I love the safety features on this toy such as the embroidered eyes and a battery compartment which is very difficult for a curious toddler to be able to open. She was absolutely enthralled when the toy played peek-a-boo and sang to her. Another granddaughter's first birthday is coming up soon and this is what we will be purchasing for her as well.