SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice one
soft and cute as heck
I cant stop hugging it!!!
Very nice store, credible accurate and fast
Very nice. The stitches are very good. The packaging was really great. Shipping was fast.
Ordered the Grey & White, 35 cm Peach Kitty's. The price, quality and speedy delivery was terrific. The toy/pillow are so soft, squishy and adorable. I am very happy with the purchase - thank you:)
very soft. amazing as a gift.
it's incredibly soft, and it has a zipper that u can add more stuffing too if ud like. in love with this kitty, it's so cute and exceeded my expectations! 10/10 recommend :)
They'are PERFECT, they are super soft and they look great!!
Very cute and soft :3
amazing!! just slightly smaller than I thought but it's good quality
Soft toy came to Poland in less than a month. It is very soft and stretchy.
The order came a little later than the delivery time, as there were new year holidays. The parcel was tracked, I saw that she was about to be and was calm. I have no claims to the store. Thanks for the pillow.
Thank you! The cat is stunning, stuffed well, there is a zipper on the belly, you can add another filler. Large 60 cm) fast delivery, ordered November 12 for sale, TODAY DECEMBER 5 already took.
Très doux. Incroyable comme un cadeau
Perfect, it's huge, super soft and for my surprise it's very well filled. It has a zipper on the belly to pull out the filling, perfect for washing it!
Looks like the photo very cute
delivered very quick, good quality and super cute
Very soft and fluffy ♥️ looks amazing. One of the best things I've bought ❤️♥️
True to picture. very cute and soft material.
Really cute and soft. The filling material is squishy.
Kitty is cute, Looks like the photo.
Quickly and cute
Good qulaity plush toys.
Super nice, and very soft!