SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
so good product
Très bon
La machine est super, la livraison est rapide. Le premier jour a joué 15 à 20 minutes avec les enfants, tout est cool! Le deuxième jour, la télécommande s'est cassée. Démonté la télécommande, la planche chauffait énormément, même le plastique a fondu. En général la télécommande a grillé. Est-il possible de recevoir une nouvelle télécommande pour ma machine?
A l'air bon, viens vite
Super
Contente, la voiture est très bien, La boutique et le vendeur est fiable Merci
It came in time. Packing whole. They haven't checked yet.
Comme sur la photo
C'est super.
Delivered quickly well packaged by cons I have not tested it yet
parfait , super jolie , très rapide par contre temps de livraison assez long
Une bonne
Bonjour à tout le monde vraiment rehaussé bon garçon Kull temps chargeur et jouer.!???????????????????????????????????????????????????????????????????????????????? Précise très vaut le Kull Silver qui possède l'acheteur perdant. Bonne journée.
Машина пришла в Коми за месяц. Все целое и дети довольны.
après un premier essai, semble fonctionner très bien
Received the parcel very quickly. The grandson is happy. Great car. Recommend
La machine est super
Auto super recommande fortement vendeur
Delivered IML to the house, cool cars children are delighted, the battery lasts for 1.5 hours.
La machine est cool, rapide. Livraison 2 mois.
OK doručeno.
Recommander un beau produit à ceux qui veulent obtenir
parfait, produit nickel fonctionne tres bien, livraison un peu longue mais bien reçu!!!!
Delivery to Kiev 40 days. all as in the description, the machine works.
Arrivé rapidement, tout entier, tout fonctionne