SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Small but nice, big thank you :)
Delivery to yekaterinburg for 22 days. Everything corresponds to the description. The price is adequate-i ordered 124 rubles. The mat specially took a small, so that everywhere can fit. Comfortable, beautiful. But dries very quickly, right in front of your eyes...
All perfect and fast delivery
The child is not particularly interesting, water coloring is more interesting
The mat is small size 29*30 cm, quietly fits both on the children's table and on the portable table in the car to the car seat. It is thin, comfortable, drawing on it turns out bright pictures. They really dry very quickly, my son is nervous, but stubbornly continues to draw) it fascinates him for 15 minutes. The mat has a bright edging and a white background inside. Under it, if you color vodka, 4 segments with different colorful background! The quality of the mat is excellent. And for me, the main thing is that it's also safe) it's not at all scary, if the baby pulls the felt tip in his mouth, or paints water walls)
Good mat, convenient to take with you, in the car, the child liked
Perfect. Just like the description. One good thing to buy this product. I recommend it and i still arrive in 10 days.
Fully corresponds to the description. Track tracked. The goods arrived in the Kemerovo region for 3 weeks. I took it for a gift, so I have not tried to draw yet. I will add later :)
Small but OK
Class... we really liked... only small
The order came on time. Quality well, let's say so, not what i expected. Small and draws so himself. So it is better to order something with natural paints and paper on the old days. With the store did not communicate, so to say nothing.
A small mat is just for a child of 1,5 years. It is convenient to live on a table for feeding. In the set immediately the handle. The size for the child is comfortable.
We haven't proved it yet, but it looks good!
Called little small, had greater expected but is certainly nice. Water in pen and colors but
Cool))) this is an ordinary cloth board, on which you draw with water, then the drawing dries and disappears suitable for small children, who are afraid to give real pencils, especially felt-tip pens))) it's safe here.
Funny mat .. We liked... though the felt-tip pen is poorly soaked with water .. but it does not matter... we needed the rug itself .. the store recommend .. delivery fast before the deadline even
Delivery month to st. petersburg, packed in a bag, everything is intact, the pencil poured water, and the granddaughter began to draw on the rug, she liked it, and i, which dried and again draw more. The size of the child is just right. I recommend.
Same as in the photo. Very nice and fun
Payment July 8, receipt at the post on August 19. This is the only store from which I finally received such a product. I decided to order the baby. Thank you very much!!! I will order an additional marker because you know how children quickly lose these devices)))