Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Precisely as the description, a very nice toy and kids are more than excited about it. Product totally recommended!
Cool slide, as in the picture. I recommend!
Parfait.
The child is 2 very התלהב ונהנה, recommended
Item received in gd condition.. lucky the slide is fix else my 18months toddler will destroy it.. haha
Cool!
The goods are satisfied. Plastic durable. The child really liked it, a funny toy. The packaging is excellent, everything is intact and safe. The only thing was casus with mail. In tracking the toy was at customs from 11.02 to the present, and in fact from 16.02 lay in the post office until the daughter conducted her own investigation. Received the order 7.03. So keep in mind, what the tracking shows is not always what it really is.
The child is happy! Everything is well packed and works!
A good toy, came intact, it was 3 weeks to moscow.
Super fast. Very satisfied
Cool toy! Children really like it!
Super Slide, very good quality. All OK, so as the description. Toy delivered to Poland in under 3 weeks. Well secured. Recommend
At the top my son is very happy
All Super
Came quickly, almost assembled. Everything works fine!
Fast shipping. Goods well protected.
Order to Vladimir region came quickly (2 weeks), the goods without damage. The order was tracked. I recommend. The child liked the game
Cool toy child delighted thanks store
Cool Game, quality plastic, does not smell anything.
Damaged