SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mega fast Delivery. after only 9 Days was the packet since.
Good quality product. Fast delivery to Brazil, about 15 days. But the box arrived very damaged. Suggest send packed in another box plus original.
Ok
The product arrived.
Good quality and fast shipping
Received in Spain in 3 weeks, q has taken by the boom Christmas orders by that immediately left the packet. Perfect description. Comes without box. Bags and nicely packed for q does not spoil during travel.
Great game, my grandkids love it. Very well packaged, fast shipping to USA very pleased. Highly recommend this company
Arrived fast, good product.
Fast delivery, perfectly packed, I highly recommend this store to…
This store is the best
Fast and as described. Sorry not have storage box.
I arrive super fast and in perfect condition.
It is as It is peraba recommend
It's fast perfect kids happy
Super fast delivery. Within half week bringing.
The board game is fragile.
Wonderful game! My kids really enjoy it. Came exactly as described. I have some ideas for improvements, but as it is, it's great! The box also came quite smashed.
it's amazing game...my kids(16,15,10,9) all of them love it...im so happy when i see them together playing and far away from all the technology stuff.
The product arrived fast, packaging were damaged.
Came after 3 weeks cool packed by courier. Game not yet proven.. I will add feedback as son will play or were all parts.
Fun Toys! Soon received.
excellent, all as described, cery fast delivery - 2 weeks to Poland
The game has no package.
Great game!!! And not need previous techniques for fun
The play came well packed, all over the place, but there is little smell, Hope disappears.