SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is very satisfied, the toys are just super, the quality is excellent, the children are delighted, order will not regret. Delivery within a week to the Rostov region.
Very grateful to the store and the store, I recommend it to everyone. The parcel came just in time. They kept their promise. This means a lot thanks again, everything works the child is very happy
10 stars. Cool, soft itself would play this. I took my granddaughter as a gift I think she will like it. No batteries, all tracked, fast shipping and good packing. I will put the batteries in addition to the feedback. Thank you very much. I recommend
Fast shipment Piesio wonderful mięciutki cuddly highly recommended
very cute
Very Adorable Puppies! I Am Well Pleased! 5***** Stars! A Highly Recommened Seller! Triple AAA+ God Bless You! :-D
Got a dog. lovely, just lovely. thanks to the store-quickly sent. to the birthday of the dog managed to arrive (3 weeks in the Krasnodar Territory). bad that electrified-can the child spark to get. you'll take that into account. and so of course solid pros.
Even fajniejszy than the pictures recommend 100%
Awesome toy, glows in different colors, bright, to the touch very pleasant and does not smell anything. Thank you, very much!
Pretty plush with light. Works well.
Very nice and works well, study a detail like a little bit around the sky or something. But I like to recommend it.
awesome plush with led lighting
Everything came. Note that there are no batteries
Lovely toy. Big! It glows perfectly, brightly. I didn't even think it would be so good. Works from three finger batteries, but they were not included. Soft dog, lovely lamp. packed in a normal package, but not damaged
Happy very, soft, tightly stuffed, glows very beautifully, the perfect night light for small children came exactly a month later
ok
Everyone is happy. Description accurate. No foreign smell. Soft is pleasant to the hands
2 weeks to Tuapse. sent right away. thank you very much. the dog is soft, turning on the light on the paw. glows very well, especially green. the transition between colors is a little buggy blinks. but in general, the price is quality and speed by 5 points. thank you.
All cool delivery fast asked the store faster T. To the need for a gift, he reacted in time I recommend. Dogs are good.
The parcel to Moscow came in 14 days. Packing is not broken. Toys came whole and not harmful. The toy is good, stitched everywhere. Soft, beautiful. You need to separately buy 3 batteries finger, the toy is not attached. Not painted. Very satisfied, I recommend the store.
Beautiful article, I added an extra Led inside. Good store
The toy is beautiful, soft, the description corresponds to it. Only a small marriage. It glows from the inside very beautifully, bought her daughter for her birthday, i liked it very much.
Very high quality product. Threads do not stick out. Soft and pleasant sobaken. Delivery is fast, tracked. Thank you.
thank you for the cerrect delivery
I like this product a lot it light up beautiful my daughter loves it