SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you! Everything came.
Shipping is very bad The correct solution is that the shipment is placed inside the carton Some parts of the game arrived broken due to shipping
The designer is made not bad, we will ride with slides, yahuuuu!
With 9 days delivery! Look beautiful, but the cubes sitting not so firmly together as échte Duplo. Yet now many already play fun of.
Quality super. The Child has Fun no unpleasant Smell. We are very satisfied
Complies with the description
The child is satisfied, all the details are qualitatively manufactured, the parcel came pretty quickly. Recommend store
Excellent! Thanks :)
Fast shipping. Good product
It comes without a box or anything, just wrapped in plastic.
Very good quality!
Τhere should be a different description for each of the four different types and corresponding images that correspond to the quantity of bricks (other for 52 bricks other for 104, 208 etc)
It came quickly, it fits under the hollow. In fact, 3 identical small sets. Sorry there is no instruction for one large labyrinth.
Sent two bags with same blocks.
We buy a second time and still plan, as the child grows up. Matches the Lego hollow. The order was very long. November 11 to January 7.
Great set! The child is delighted. And the most interesting thing is to collect the design as large as possible. All the details are quality, perfectly connected to the original. The goods came in whole. There are no claims to the store. I recommend both seller and product.
Very nice speelmatriaal, children are happy with it. called small balls
Fast delivery, a little more than 3 weeks to the Primorsky territory. Packed in a normal bag, the details are bright, not fragile like not damaged (need to check)) plastic of good quality. Children are not tested yet, but I think the designer will be very interesting!
Product shipped very fast here for Brazil about 3 weeks was home, I am very satisfied with the store worth it!!!
Came in good condition, quality material, great to play with.
The designer is good, but for a long time drove, not counting the delivery of 5 stars
Ala Duplo blocks are fantastic. Compatible with original ones. Carefully made and packaged. Very fast delivery time. I recommend the product and store.
Colors are not as in the picture, they are random. Some bricks have little defects
ok fine
Children liked