SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good set. Doesn't smell. The wood is well treated. I decided to wipe the alcohol before the child give, the paint of course in places was erased, but not difficult.
100% recommended. Fast shipping and very good quality wood. My daughter loves it.
very fast delivery and very good product. had a question after getting it and store answered few minutes after!!!
Thanks to the store, for the quality shockproof packaging of the goods and for the delivery by courier at the usual payment. I took off the star for the fact that in the vegetable set two halves of eggplant are noticeably different in color, for weak magnets and for the fact that the product is a lot of industrial dust.
They brought to estonia in 20 days. Packed perfectly, all whole. I recommend.
Very good and accurate product.
The toy really liked the baby, but there are complaints about quality-cracks and burrs on the tree, unevenly applied glue (in the photo you can see). Opened a dispute and the store immediately approved the refund of part of the money, for which many thanks to him. Pear felt leaf, very nice. The knife is qualitatively made. Kiwi looks a little different than the pictures of the seller, but this is not significant. In general, i ordered several toys in this store, more puzzles and vegetables on velcro, the quality is perfect, i recommend. The order was tracked in the personal office and was delivered by courier directly to my doors, it turned out to be a pleasant surprise! Everything was packed in a few layers of pouches and a black bag. In general, the overall impression is good, so 5 stars.
It came in 45 days. Packed all well, all whole!
good quality, recomended
Packed on conscience in a puffy. Great set!
Great quality! Very satisfied! My daughter loves them!
Found very expensive for so little toy.
Quality is the wildest delight! Brought in 10 days to msk, at home by courier. Very satisfied with the purchase and promptness of the store. Thank you very much. Autumn i advise you to buy, my child is happy.
Unfortunately in one warzywku dropped magnet
In perfect condition! Nice and with good endings equal to description, he arrived in san pedro de atacama in about 25 days. Very good
Thank you very much!!!! The child really liked it!)
Wooden fruit in a cut on magnets. Very good quality. Completely as in the picture. Carefully all the details are made and painted. Toy of excellent quality. The goods came to samara in excess quickly-for two weeks. Packed in four layers of bubble film. Very satisfied with the toy i and the child)). The box is also made very neatly, it is convenient for "storing" fruits. The only thing that you can pay attention to is that she has sharp corners and give it to a small child under supervision, but the quality of the goods this remark does not apply. Product recommend!!! Seller highly recommend!!!
A little bit smaller then i tought
I definitely recommend a nice user
Product yakisniy, without third-party odors and defects. Priyshov vchasno. Dotsi duzha was like an igrashka. The store is in the right order. On the neighbor, i will be more sacred to the store. Recommend!!!!!