SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top my son is very happy!!! Great games, we share our happiness
The goods are very satisfied. Delivery over fast. Ordered January 10, received January 17! Packed well. Inside the album with tasks (16 pages), part color, Part B/W. Figures wooden, magnetic. I advise you to purchase, and as a gift is also perfect. She took for a girl 3 years.
The child really liked it, thank you. The store sent quickly. Packed in 2 pouches and the book itself in a film. All OK
Perfect beautiful product.
Everything is super. packed was good. The goods came quickly. it is very convenient to take with you on the road. Interested not only children, but also adults. A lot of pictures-examples. Thank you.
Beautiful finish, as on the description
I am very satisfied Product consistent with the description. Transmits dotarła on time the product itself intact reached the US.
A great logical game in a convenient format! The book with samples of figures is attached to the left, 7 wooden geometric figures on magnets are located on the right. Delivery to Moscow is very fast, weeks for 2. I recommend!
A good toy, the child plays with pleasure. Details hold on the magnetic side.
Recommend, super thing to play therapy.
A little remembered, not critical of course, but hurt. Was wrapped in two layers of puffy cushioning material did not save the corners.
Very good article, a pity that it took a little longer than expected because of the Covid 19. Ideal to occupy children during confinement. Thank you very much to the store!
Good quality. Thank you.
It's chulisimo and a lot of images come to make, super fast shipping.
Delivery month. The game is interesting, developing. Plays as a 7-year-old child, and 4-year-old.
The toy is interesting, delivery fast within 3 weeks. Seller recommend
Quite a good book is a game of quality. There is a smell, I hope it will fade. Figures are not very high quality painted.
Excellent Tangram in quality gift box
Super! Well packed and nice quality. Very satisfied with it
It's okay. Fast shipping.
All perfect, good quality.
The game came packed in film. There is no smell in principle. The cubes themselves, if you sniff, smell a little chemistry. But for colored toys it's not uncommon. Because the game for an adult child and he will not take them in his mouth, it's normal. Magnets hold well. In general, the cover itself is made very high quality, I liked it. A little wrinkled corner, but it's not scary. I think if the child is actively playing, it will not look like that.
I am happy with the purchase. Delivery within 10 days. The quality of the goods is excellent. I recommend the product and the store. Thank you very much!!
Great product! Very fast delivery and good communication with the store. Recommended!
Amazing!!!! Highly recommended