We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very, very soft! Great product.
Very soft and very cute my younger sister loves it!!!!
Great cooler, I liked it. The toy is also excellent.
Tyaf! I received my order somehow very quickly! Thank you very much! It is so soft and smooth, now I will sleep with it)
Took a friend as a gift, she liked
came in 18 days to germany. the quality is extremely good and i definitely recommene it. enough stuffing inside and good colour. smells a little chemical but it will fade. super soft and perfect good material
Super, Milot!!!
Really satisfied with the product, as described! Really soft and well made! Also didn’t take too long to come, maybe just under 2 weeks.
I order not the first time, class and myself and others in gifts, delight, like these dogs absolutely different categories of people
Cool toy
Hello friends! This item is of excellent quality materials and fully match the description! I'm happy with this purchase and recommend this product to this store! All the world friends!
The plush is super soft is kawaii.
Before Orenburg the goods reached in 2 weeks. Size/color those that ordered.
very nice and delivery to uk in 10 days. the plush is nice and I was so priced how soft it is. I'm very happy with my purchase. I can highly recommend the store
Got this as a Christmas present for a family member. It arrived alarmingly fast. It's very, very soft and sweet! The smell that people are talking about was hardly noticable to me, at least.
Went Parcel 2-3 weeks All as in the picture A cute little keychain was placed in the parcel
Really, really soft and super cute.
Excellent dog, fully consistent with the description, smell and defects does not have
Arrived in good time, in excellent condition and the store sent us a nice gift
Great toy! Soft and pleasant to the touch, delivered very quickly.
Absolutely adorable and super soft I love it, it's officially my favorite plush!
Very soft and cute dog, came crumpled, I would like more filler, but still satisfied with the order
Super cute, soft, and a lot bigger than I expected! Love it. ^_^
Excellent plush toy, we can buy only any trash for such money, came almost on time, the store sent the parcel for a long time, almost a week, the quality of the goods is satisfied.
Very soft material, nice to squeeze! Qualitatively, for a gift is excellent