SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
as described. box a little damaged
Fast delivery but not tested yet
This is a really great and fast rc car
Super fast shipped!! Good looks and the extra battery sat there also at got him have not tested but it will fixed do well
very nice car!
It's very fast, while weekly, הקופסא bit torn, but the goods do not hit, car speed very ונוסעת on the sand in the, very top quality
Super car remote fast enough to please my child is delighted and enjoys a lot
Product conforms to the descriptions fast delivery in two weeks. Parcel arrived slightly damaged but everything works. Fast car at the top.
excelente. va muy rápido y es una gozada jugar. se lo he comprado al peque pero creo que compraré otro para mí.
1 1/2week delivery to the netherlands.good quality.snelle levering ,goed product.
very good product, it run so fast my son is so happy with it !!!!!
j'adore !!! très fun et pour ce prix...
First time I ordered the store couldn't ship it. The second time I ordered it arrived after 6 weeks to Israel. The car is as described, driving very fast with long range.
Bien aunque la caja un poco golpeada. Falta probar.
Más pequeño de lo que imaginaba pero corre un montón.
Car goes great. Quick delivery.
schnelle lieferung. karton war stark beschädigt aber der Inhalt unbeschädigt. das produkt ist klasse und ich bin sehr zufrieden. starkes Preis Leistung Verhältnis. nächster kauf folgt bestimmt
Vendeur ok, et voiture rapide. Mais toutes les pièces de la voiture sont en plastique, résultats cardans cassé au bout d'une heure de jeux.
Very fast shipping and Friendly and fast response from the store. Solve my problem with my satisfaction. Recommend the seller. Rc car is very fast and stable, not like the other plastic cars. Recommend this rc
Very fast, fast shipping. Good saller!
Great car, runs like the devil. Nice controls. My son is very happy. I would recommend the store.
Looks Good
Frankly at the top for the price. She goes super fast, I have some bugs with the remote control and sometimes interference but hey overall I'm happy and my son too. I recommend it. The box arrived damaged so to offer it's dead.
Received after 2 months.. Package well damaged but car functional.
The box arrived damaged BUT Everything is ok with the car and the remote control. The car is beautiful and very fast. My child and I love it. Thank you