SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cuddly, recommend
Good product I recommend you buy one
it's beautiful thanks you so much xx
Дошло quickly. 15 days to yekaterinburg.
Great! I arrive very fast and it goes very well. With batteries you can see the lights perfectly
Bjr I just received my girls are very happy but too much waiting a little disappointed...
Very good, very fast. SUPER HAPPY .
fab,same as on the picture,little girl was and is so happy
Everything is super! Good working I'm glad
Very Adorable Teddybear! I Am Well Pleased! 5***** Stars! Highly Recommend! Triple AAA+ God Bless You! :-D
It's too soft and beautiful
The product arrived really quickly
Bear Super, delivery expresowa, wholeheartedly recommend :)
Everything corresponds to the description. Material is very good
All delivered within a week in Belgie super fast and a cute little bear.
I'm very happy ❤
I think beya lovely socks thank in present.
Are real great :)
The bear arrived, corresponds to the description, but drove a little longer than it was written. Thank you.
Thank u very much..i received that product with good condition..package was very nice..
took little long time to get item, understandable because of covid.item is as described.
Perfect I bought 2 the Uniko problem Q has no batteries, but very well today I have proved them both work! Very good
The item is exactly as described.The fabric is very soft and of good quality.The item is shipped very fast and delivered quickly.The lights are bright and very colourful.Very happy with the product.Thanks to the store.
The goods themselves are good, everything has come, everything is fine. There were problems at customs due to the excess of the daily limit, so if you order a lot, specify the limits in your country and break the parcel into several parts, do not forget to ask the store to send the parcels with an interval of 1 day.
Very soft and beautiful, my daughter liked it!