SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
hermoso
Good. But long shipping time
Wonderful, any child will love receiving this as a gift PEACE ✌️
Cool Stich, Quality is excellent) the parcel arrived quickly
Cool Stich, the child is delighted, thank you
İt’s such a cutey. İt arrived really fast. And it looks like the photo, I didn’ t see any difference
Real size! Very happy!
Just like pictured!! So happy with my order! Very surprised it was actually the same as the picture! I got the 55cm and his big enough but not to big! Shipping was also surprisingly fast excepted it to take months but ordered at the start of April and received end of April!! Very happy!
Good quality
The parcel arrived very quickly, in two weeks. The toy is beautiful, took for a gift-I liked it. Took 60 cm, but the toy is big enough)) everything is cool
Cute cute cute
it came two days after the original day it's in great condition it was vacuum sealed it's so cute it's perfect nice and fluffy it looks great no damage nothing
Amazing!! Arrived flawless, took a little but is beautiful!!
Received the parcel. Temper in the period when the information about koronovirus was high. I'm waiting for 2 weeks, I will write off. And so Stich is good) soft and pleasant to the touch.
At the top my daughter is super happy it is soft and super well done. I recommend to 100, %.
The toy is super, the child is pleased. Took 45 cm
Perfect. Arrived immediately, after 15 days
Just class, the quality is super, big, Stich cool, thank you very much ale for unusual toys, order will be satisfied!!!
Quality is excellent) the parcel arrived quickly
Fast shipping everything is fine
It happens in one packing smaller than him but regonfle aussitôt! It is super nice!
very good
Beautiful as always excellent store I will ask for insurance again, send ME gift
Very cool soft toy! View as in the photo. I recommend!
Arrived ahead of schedule and matches the description