SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Machine class! Sharp, high-quality, large, delivery fast store recommend. The grandson is pleased.
The box is slightly wrinkled, one screw fixing the case fell out, the thread is avoided. Otherwise everything is intact, everything works.
It's okay. The machine even dances. One minus that did not serve at all. Very reactive so play on the street
She's super! Dad and the child liked it! Only loud music. The mute function was not found. Sealed the speaker, but still loud.
As advertised. Noisy because of its special tyres to move side ways.
The parcel was crumpled but the whole thing works
Could improve packaging for box came very mixed
Hello, was a shame what got home. THE item that was chosen, but unfortunately the package and the item came all wet. Seems that walked on water packaging and the article.
Product slightly arrived late works vaziyette packing more beautiful could have been
In Stavropol came for 16 days! Packed in a weak, but the whole came! Great toy! I advise the store and the goods!
As in description, it works fine, aunq packet came damaged
Unfortunately the store piece in protection of goods. Not send in bubble wrap.
Receive my order in a good condition And it works perfectly store
Goods received with the box in bad condition and poorly protected but the product was in good condition and works.
The order came pretty quick. It was sent from Belgium so I had no issues with the customs. Was packed well. The car is bigger than I expected. Everything works fine. I am very happy with this store and I recommend to everyone.
The order was made as a gift to the child for the new year. Had time to get before the holiday. The machine is a beast! Very intrusive loud music. Separately, I want to note that the box is strongly wrinkled, spoiled. I am surprised that the store, seeing every time that people are unhappy with the fact that the box is damaged during transportation, does not react. Our machine came without damage, but others come broken. Dear Seller, hear your buyers!!! Make the packaging more durable! I congratulate you on the new year and wish to conduct business successfully and listen to customers!!!
Chic toy)) mega-fast delivery to the door by courier. The box is a little wrinkled, but everything inside is whole. All as in the description. Machine beast: reacts very sharp, oooochen sharp, music loud))) exactly what I wanted and appeared))))) thanks to the store!!
Sending very quickly packed badly came broken opened dispute requested half amount for refund all approved quickly
The machine is excellent. Only weak packaging. We got lucky. If the store reads the reviews I wanted to recommend packing better. Clas machine! I recommend take it will not regret if it comes whole.
Excellent Product works well, I arrive complete
I'm shocked. A simple plastic bag came and there are two boxes with toys that are not protected. In short, in the trash killed.
Excellent
It's spectacular. One pass. I can't wait for Kings to get my son to take it. It comes with the batteries charged. Really amazing.
Thank you store I recommend is Te item is only quality-price depends, tardo Canary Spain 3 weeks arrival in enough time for gift
Very cool machine. Came very quickly. The seller is well done. I recommend 5 +