SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The store did not send the order for a long time, already began to worry, but the extension of the processing of the order was not required. As a result, the parcel in Russia (to Chelyabinsk) took only a few days. Everything came whole, well packed, the box is not crumpled. Overall satisfied, the product matches, all bright and beautiful, but a lot of details are wrinkled, I do not think it's because of the delivery. Rather not refinement in the design of the box, there was everything in the mix. I recommend the seller, the game too.
Today Received, brought the courier, the order went 5 days across Russia, the child is happy, the game is super.... Take it will not regret
. And so everyone is happy, thank you order received, thank you. Delivered to the Post Office in 5 days, but received it in 16 days. The package was written on demand. So in 5 days it is better to start to go to the Post Office, the order was in Moscow. The game is satisfied, did not open as there was a gift on March 8, but alas the child got it late
The toy is cool, delivery is very fast to Moscow, it seems less than a week, the courier delivered to the apartment. Only one wig was with a crease, because. Back to Back is placed in a box where there are parts of the face, more it was necessary to make wooden compartments.
Set Super!!! The husband played, not come off))) Packed very well! Order 11.11. 2019, it quickly 19.11.2019
Interesting game. Magnets quality. Delivery to the Moscow Region 5 days.
Happy fast shipping from Russia and the best price! Order 3 times for gifts! Only in one parcel boxes were blue, and the other Green) but it looks very presentable. inside packed in foil.
Parcel send long, almost 2 weeks! To open the dispute, and only if the store said about changing track number, by which you can track it. A good game, packed in foil.
It is exact to the D It is scription. It took 2 weeks to arrive in Spain. My son going to love him, but you won't see it until the days of Reyes, hehe.
Sevastopol very quickly, great game for children from 3 ex years, typewriter board back very good bonus.
Sent Not immediately, although chose delivery from the Russian Federation. From Moscow already quickly came. I like everything in quality. I recommend
Game really beautiful! Very loved recommend!! It's fast
Great game! Fast shipping! AND the price! Recommend!!!!
Thank you! Price quality fire! I'm really more interesting than a child 2.8