SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super jigsaw puzzle! Dotarła in two weeks, recommended!
Shipping 13 days to poland!!! I'm delighted!!! Quality is satisfied. I recommend the store and the store!!!⭐️⭐️⭐️⭐️⭐️
Very cool game, cool made, recommend
Delivery is fast, with tracking. The quality is good, everything is whole, tightened into the film, and then wrapped in foamed material
Top bien reçu
ok
Done perfectly, the design is not flimsy, the game itself is really interesting.
Very fast shipping, perfectly secured. Jigsaw puzzle great, very well made. Thank you❤❤
Excellent game, straight came) quality is excellent. it came for a month in norilsk. thanks
very good
The game is very high quality, interesting. Child 2.9 is difficult, we learn more, but the game is very interested.
Works Super! Looks solid. Delivery fast. Top!
Wooden, large toy. Carefully made. Fast shipping and delivery. Ordered 23 June, received 11 July.
Sent order quickly, delivery to moscow in 9 days. Packaging is good, the game itself without a box, only covered with film. Made neatly.
Looks OK, not damaged. Not yet unpacked. Fast delivery courier home :)
Very satisfied
In the krasnodar territory the parcel came for seventeen days. The frame has small chips and dark spots. The rest is fine. Thank you for the goods
It came on time. Quality is very satisfied! Thank you very much!
Great toy, teaches logic and patterning.
looks good. as described. works fine
Good product. Like picture. Quality fair. Plays well. Took one month to arrive to Portugal.
Delivery to krasnodar 21 days, track tracked, came well packed, it is whole and odorless, the game is excellent, the child is delighted, thanks to the store, order will not regret!
Product excellent quality!! Delivery early!!
Good quality, came quick. My 3.5 yo loves it.