We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shipping is long but tracked, 35 days. I took it for a gift, until they collected it. The parcel was 1,01 kg. I hope everything is in place.
Delivery fast, the order was issued 19.05, and Mail. Excellent quality, left a couple of extra details, and on a large fire engine there were not enough 5 headlights (trifle, but still). The child is happy.
Awesome product. Just like the original.
All ok. i do not know the gift yet
Very good and compatible quality. Perfect for playing. The big truck can extend the rescue arm. The build manual is even for an adult difficult. The people faces look strange.
It came weeks for 3, the quality is excellent at first glance, did not collect
Perfect looks very good.
The product is excellent, there were not enough 1 parts, for a large car, but they could collect it without it. The child is happy. We will order more. I recommend
Everything is fine! All parts (except one gas mask for the Little Man) are. There were several other details about the stock. Good quality. The child and parents are happy! Thank you!
super store all ok i recommend
All przyszlo in as best fine. Only minus it niedokladna manual skladania pads. Need Sie for meczyc little.
nice, comes in plastic bag
Very good. My son. Arrived early. Compatible with Lego. Fun. Great quality.
PAD set compatible with photo. Recommend, children very satisified.
Cool designer. Not worse than Lego. colorful details. The price is super. The store is well done. Thank you very much. Recommend to buy
The product corresponds to the description. Children are delighted. They collected themselves. Seller recommend.
Quite satisfied
I am positively surprised because goods delivered was flush 14 days after order. Qualitatively looks good but pads are designed for gift so more napiszę after 6 Dec :)
Everything came intact, though in the usual package. The child is very pleased. Thanks to the store.
Delivery in 2 weeks. All items included, and even some up. Recommend