We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's really soft and adorable, my sister loves it!
Super pillow. Very soft. Recommend :)
Everything is super :) 30 cm of course is not enough, but it's not in size) went more than a month, the Post has assembled everything with other parcels, well, a nice bonus-a gift from the store is available. All good and Corgi
Great gift, my Girlfriend loves it. Material has texture of a peach, and so is the color of this adorable, huggable dog. Thank you very much!
Pretty good
it’s so cute and big very soft too. didn’t take too long to get here either
Thank you store! Great toy. Also put a small keychain-banana. Nice)
really cute and worth it. Fast shipping
Excellent quality toy, exactly matches the photo, the fabric is very pleasant
Was worried how it would turn out but it's exactly what I ordered and it took about 3 weeks to arrive.
Very soft and pleasant to the touch,. Cool
The toy is just super! Very soft, pleasant, without extraneous odors, do not directly Hunt to release from the hands. Still as a gift came a cute keychain in the form of a banana. Thank you very much
The toy is soft, pleasant to the touch, Cutie.
Quality is super. Pleasant to the touch. Baby satisfied
Soft toy amazing!! I am very glad :)
Very soft and pleasant to the touch. Looks great
Cool, only ordered 60 cm like, and this one for some reason 50...
Very cute dogs! Soft, the fabric is gentle! Started with a small, eventually collected the whole collection. Thank the store for the little funny gift!
Cool Dogs, very soft
Very cute toy, directly hugging and hugging. The store also sent a small keychain as a gift. It was unexpected and very nice. Thank you very much!❤️
The goods came for 3 weeks, for free shipping can be said that quickly. The goods are in good condition, no flaws or minuses found, soft and comfortable.
Came a little later than the projected time. The product is excellent and completely coincides with the description. Also put a gift: D store recommend)
Wow, excellent condition and medium time for delivery into Russia. But there is no store fault, but delivery service. Thank you ^^
Pillow cool Shipping month
Very soft and excellent quality. Took just over a month to come to AU.