SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything got, everything's fine. Returned most of the money back through cashbackworld.ru
very good quality, came fast. love it!
Delivered in 3 weeks. Packed in a film with air filling, all parts are whole without damage. The complete set corresponds to the description, 142 parts + instruction.
Заказ пришел быстро. Детали конструктора качественные, как на фото. Буду заказывать еще.
small blocks, good communication with store
All right, now I realize I had to have bought more pieces.
Exelete toy, arrived super fast, excellent price
Designer children really liked, but I want to praise the store. The first parcel was lost by the carrier and in my handling, the seller immediately offered either a refund or he will send a second time. And from the second time the parcel to Kiev very quickly reached :)
Excellent product. Arrived super fast. Less than 20 days
Got it all on time
I haven't opened the package because it's for a gift from my granddaughter. As soon as I open it next day 26 I will make further comments.
Thank you. Shipping super fast
Good designer. The child is happy
I love it, my son too
Все соответствует описанию
отличный конструктор, быстрая доставка, продавцу спасибо
Super Deal and Great fun for the whole family
Happy with the goods. Done nicely. The details are thin, but the price is consistent.
The child liked
my grandkids love them thanks
Everything came very quickly
Great very fast
Super pads... children love
заказываю уже не первый раз. отправили быстро, получил тоже быстро.