Package Includes:
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you.
The child is happy!
Just like in the description, good quality
IS a little smaller than I expected, but my nephew loved
Mascot pretty. Nice to the touch.
The toy came together with 3 other items in one parcel, the toy is well and beautifully packed, there is a small smell. Delivered in 25 days.
2,5 week shipping, tracking full, Dolphin soft and beautiful For some reason it seemed that there would be more, but it's already my own expectations
Absolutely love it, very accurate and so adorable, very true to size as well!!
good quality fast delivery to germany gregarios salesman
Everything came
Soft, color as in the photo, sewn neatly, unpleasant smell no
Perfect same as the photo
Toy Super! That's the truth-not loose, stuffed well, soft, bright right
Ordered 15. 11 received 06.12. Filler-lumps, to the touch like cellulite))))
Corresponds to the description. In my opinion, it is rather weak, but you can add a Synthon, the benefit of the snake is available. I ordered my daughter for the new year, it's a pity the package for the holiday did not have time, although I ordered 11.11. All that ordered later, for example in late November and early December-has already arrived.
Very high quality toy and beautiful. All as described. I recommend!
Big and beautiful toy, children really liked
Beautiful packaging
Actually it's a very nice product. Smelly because of the used chemicals, but that's typical for Chinese products. It's filled properly and quick and without any problems in a very eye catching paper lmao
I liked the dolphin, odorless, the fabric is very pleasant
Great Dolphin. I think this size is perfect. Take)
Cool, soft dolphin. Came in a beautiful bag)
Long delivery, and so good ordered sisters
Like the drawing
Dolphin came exactly one month. The gasket was not very dense, especially in the area. If a little podnabit yourself, it will be the perfect soft toy. Feeling very nice and warm!)