SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This is a fantastic counting and number recognition game. My 4 year old loves it!
Very satisfied with the purchase! Interesting and educational game!
Scales are just a miracle, I liked everything and everyone, it's a pity just that the cards are thin can be pumped or torn easily, but there is no trouble we have a laminator and we laminate them. Thanks to the store everything quickly came.
Super thank you
Excellent Toy, everything corresponds to the description. There are cards with tasks
Cool scales, everything came in safety, only a little paper cards rubbed in the corner, but not critical. The packaging, of course, is weak. Many options for studying the account, number composition, etc. Great! Thanks to the store.
Scales work.
Very fast delivery works perfect!
In Peter the parcel went from 20.11 to 17.01.20. Packed all in a duster in two layers and in a package. Napugwina, however, was a small scratch, but it's a trifle. Rules of the game in English. Everything works right. Only tsyphra, a little battle and scratched, and so everything is super.
Delivered quickly enough. Corresponds to the description. The game really liked. Thank you!
Without box, track tracked
Packaging is good, ordered skill, until played, similar in instars costs 2 times more expensive
Great game for learning baby account. The store gets in touch quickly. There was a delay in sending, but after my treatment was sent instantly. In the photo, where close-up is not bad painted figures, I will explain-they are not all, but come across. Thank you to the seller. I recommend.
Cool game, but I got two sevens, and the numbers are six. We'll have a gap with that figure. Can mold from Plasticine... In the reviews of this store also met that the numbers are missing some.
Perfect toy!
Delivery is very fast.!!!! The toy liked, good quality, but did not cope with the numbers-1, 2,3, then everything is accurate and interesting. The toy was bought for a gift. But a little upset in the appearance of the photo refracts
All super. But soooo long szła shipment
Quality material and very well made. Seller sent the product. Recommend the store. Will buy more to it for sure. Thank You!!
The child liked only here ordered by the new year only the parcel was late.
At the top
Very cool game. Super recommend will be very helpful to teach mathematics concrete
Excellent quality. Well worth its price. Very nice games to learn to count.
arrived to Lebanon in 18 days. same as picture
Super Toy, daughter is zachwycona, highly recommend :)
a++