SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks
Arrived early! In perfect condition. Durable material, my son loved. Recommend the store.
Super-Duper fast shipping! Prsylka came after 14 days. 6.03, and 19.01 parcel arrived. The goods intact. Everything is exactly like the picture. Five stars to you.
My grandson live to play with this toy airplane. It has lots of flashing lights and sound effects. Highly recommended for kids.
just like the pic. comes fast . high quality ! very worth the money ! in my county it would cost at least 3 times more expensive . with lights and music and even it talks some sentences in chines i think. my bro. is 4 years old loves it very much . i recommend !
Litak zamoviv 27.11.2019, and otrimav 06.02.2020. A pack of zeal beads and taped tape. They could throw themselves into Lagos. The very little bull. Night was not mean. In the kit of batteries is not Bulo. Links, road signs, stickers on signs and links, plivka, on yakiy is closed to the city, two cars and a twist. The sound and sound are great. Voices in Chinese. Ale the children are befitting.
Very beautiful, sin that speaks Chinese
Product angry! Top!!
Corresponds to the item was opened dispute the same had not arrived But foremost arrived well
All works subtitle English a plane speak Chinese ridiculously
The castle came more than the city. Litak's class. The castle came to an end. Z The store did not buy
my order arrived!! is wonderful!! Thanks!! 5 stars for you!!
Very cool toy. Large aircraft, to which fit small bumper cars. Seems sounds start aircraft but only after Chinese. game and Saints. Attractive toy 4-latka as well as for 1,5-rocznego baby that matter a lot items. Opens roof and are 2 slides on the plane.
Very beautiful and strong my Nero loved arrive in 15 days
arrived nearly a month. same as photo
Loved It!!! Arrived in 2 weeks!!! Ameeeei! Recommend!
My little boy loves it . He think it is great. Thankyou
Super cute plane only regret that he CHINESE talks. Can language not customize.
A wonderful toy, the child is happy, and this is the most important thing. Quality like normal, let's see how much will last.
Very long delivery 63 days ukrpost, of which 40 days in China before departure, with the store did not communicate, the packaging is not damaged, but during the transportation raised from the fasteners wings and cars, scratched, insulting. Ali got the status delivered, and I only got it in 3 days... Plastic durable, odorless, 3 PCs AA batteries included no...