SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ty so much
The car is made from metal and plastic, feels very solid, and nicely done. Remote control a little bit flimsy, in comparison to the car, but it is ok.
Came quickly, everything is fine
Nice product. Hassle-free way to my hand reached. Çalışıyor any shortage of No.
This is a very nice little RC truck. It is able to do basic obsticle courses, good soft air filled tires. Fairly rugged, I think it still last well. It doesn't need to be fast for a crawler, it's dual motor which gives plenty of torque. Only thing I wish is more ground clearance (would require larger tires since the motors are mounted on the axles) and since no proportional steering or throttle, you can't regulate speed or tightness of turns, but these are features normally found in hobby grade which would not be in this price point. So for what it's costing, this is great value and lots of fun. Highly recommend.
Thank you Toy received. everything responds to the claimed. hoped to receive something as a gift. not the first time we make an order. But alas-clamped. Long shipping.
Amazing, it came very fast and with a gift watch inside. The car goes great, my nephews enjoy a lot playing with it, highly recommended to make gifts, I would definitely buy it again
I received the parcel. Packed well. The machine is whole, it works well.
Cart beautiful, fully functional, and material very good, great store
Perfect, without any damage. Arrived in 30 days, and just in time for the reyes Magicians. The two kids very happy. About the shipping, the store preferred send it via postal service of Holland, PostNL, the which from China to Holland do not know anything, but once you get to Holland in about 2 to 3 days is delivered at home in Spain. The car going perfect. Recommended 100%
There was a car a little more than a month! I ordered for my son for the new year! But it did not work out after ((about the car: collected well! The body of metal, the speed develops about 5,6 km no more, probably because of the weight. All-wheel drive as indicated. the pattern of the tread on both sides look in contrast to the correct can not be fixed. in the back of the car rides not exactly and in a circle, the controllability is not very only one position of the wheels. The charge is still enough for 35-45 minutes depending on the intensity of the game. The bullet doves with a low charge up to 20-25 meters with a full battery up to 40! The son is delighted, I hope he will serve for a while. To buy I recommend although there are small nuances!
Funny machine. Bullets of course are hilovat but for such money will go. All-wheel drive 4*4 Cool good patency
Arrived in 15 days in Kiev, the track was not tracked. In general, the goods are satisfied with the machine of good quality, for this money of course, I was upset by the control panel it is very bad and uncomfortable. And also I came with a typewriter with a herd plastic bishman watch with a silicone strap, that was a ROFL? But still thanks for the watch, the gift horse in the teeth do not look. The remote is shit so 4/5 but for the clock bonus 6/5.
Thank you so much
Very long shipping. Moves forward and backward, turns right and left. The battery in the car is installed, but not connected. I have not checked the charge yet.
The goods ordered 12.11.2019 received 27.01.20 20 very long delivery, but everything came whole. Funny machine, batteries do not go to the remote control. In principle, everything suits, except delivery. Should have been a gift to the child for the new year, and now it will be for the birthday.