We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very good quality everything is smooth!
The description corresponds.
Beautiful wooden toys, to st. petersburg reached in 23 days.
My puzzles were deliverd in no more than 3 weeks. They were packaged with care.
Good quality, shipping in 7 days
Good qulity. Recommend.
Arrived 11 days in California, USA after ordering. Very professionally made. Beautiful wood, smooth edges, nicely painted. Good size for children's hands. No weird smell. Looks beautiful. Great for our Montessori school.
Excellent quality and original material and very nice
really solid and looks like described. fast shipping. perfect gift for toddler
The toy is just excellent, I'm delighted until I opened it for a gift. I recommend!
Pretty soon received. Lovely and feel soundly to! Baby son there is very happy with it.
The whale puzzle arrived as expected. The pieces sometimes stick a little when trying to get them out and the top piece isn't completely flat but overall, my 2 year old likes it.
As in the description. All details are smooth, painted well
Lijep poklon, good kvaliteta
Fast shipping and delivery. No damage during transit. Good packaging. No sharp edges or strange small. Exactly as pictured and descriped. I love this item!
its fine
Recommend. fast wysylka.
Looks just gorgeous! I have not yet removed the film, but under it everything is smooth, smooth, bright. The size is very good, the base is massive.
Good quality toys.
I liked elephants. Quality is super. Pleasant woody smell.
The quality of this product exceeded my expectations.
Less than I expected, but overall, a good toy
Arrived very well packed. Product Workmanship is great. Very fast delivery time.
Delivery to Sverdlovsk region was 2 weeks, packed well, corresponds to the description and photo, made qualitatively, extraneous chemical odors no, purchase is satisfied, I recommend the store and the goods
Exellent toy. Shipping was fast, about 2 weeks from the order day. well packed. My son likes it. Thank you.