SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of World Kids Toys (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://worldkidstoys.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
super fun toy! works perfectly, looks as described! thank you!
Super pretty a little smaller than I imagined but it's great and it works I already tried shipping in 12 days
I did,nt expect the arrival so fast what else can i say than wow wow always sincerely AliExpress and it arrived in good condition and complete only the instruction is missing love you thanks and i will buy more from you my grandson will enjoy Christmas thanks again
very fast delivery the best online shopping website thanks
Is so cute. Amazing price real good my son love it so much thanks store excellent service I really appreciate it same as the picture, fast shipping, and fast delivery thanks so much.
Value for money. expected better but still good enough. awesome transaction, store and speedy delivery.
Very nice and works great!
All I ask me wondering how long this very will remain (tender parts) will it work.. Fast delivery!
All super. Box little crushed, but toy is whole. Rides and changes in robot. Recommend and thank you very much
In 7 Days happened to Poland
fast shipment and fast delivery thank you.
Order of 18/11 received on December 02 Rather satisfied. It remains more than to put the batteries and test it
Excellent! Wonderful machine. True ground clearance is small. In the lying position on the uneven floor does not go well, buffs.
The machine came well packed. I think the grandson will like it!
It is a gift for my baby son during St Nicholas, but know so not or it is complete and works…
The machine is cool. Everything works. Took for a gift, later i will write whether the child liked it.
As you, I did not like. Plastic nonsense, pursuant to the
As in the photo. Only long shipping. Our mail works like this.
Very fast delivery, 10 days to shuttle. Checked, everything works fine. I think the granddaughter will be happy with the gift of Santa Claus! I recommend.
Cool toy) everything works, delivery is fast) thanks!
Super product, Thank You Seller, Fast shipping
In the work did not check, and so it came in the box everything is well packed!